Help & FAQs


Custom Orders

How long do custom orders take to complete?

Depending on the piece(s), custom orders can take approximately 2-3 months to complete. Once we receive the order and all details are confirmed, we will notify you of your turnaround time for your custom piece.

What bolo tie cord colors are there?

Dark brown, black, light brown, & white.

We'll help you pick the right one for you! Want to see them? Contact us to check 'em out.

What gems can I use to pick from for my custom order?

Take a look at our Instagram! That's the best place to find the gems that speak to you.

Don't know which gem it is? Shoot us a DM and we'll help you.

Can I use the rock I found to make a piece of jewelry?

Send us a photo of your rock and we'll see if its quality is jewelry grade. If not, we'll work with you to find a gem that you'll love.


What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard items are Made to Order and can take up to a 1 month to ship your way!

Custom orders can take between 2-3 months depending on the item.

Don't worry, we'll keep you posted on the process.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Other FAQS

Are bolo tie cords interchangeable?

We do offer bolo tie cord replacements for $25, shoot us a message and we'll get you squared away!

What if I want to speak to someone?

We want to speak to you too! No robots and AI here, just the HCBC Team!

Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours.

Do you have a storefront?

Currently, we do not have a storefront however you can find us at:

Silver Creek Outfitters | Sun Valley, ID

The Capital City Public Market | Boise, ID | Saturdays 9:30a-1:30p

Sign up for our newsletter for more Tour Dates!

Where do you find your gems?

Our gems come from four generations of rockhounding in the family, mainly Idaho and Oregon.

What product maintainence services do you offer?

  • Re-cording your old bolo tie
  • Polishing

Contact us for pricing.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.